February 26, 2010

Anger toward Xbox Live

I just received an email from Xbox Live Support regarding my problem with attempting to merge or switch an Xbox Live subscription from one profile to another. This is the exact email I received:

"Hello Kimberly,
This is Kody, with Microsoft XBOX Support services.
           As I understand, you are very concerned to know if it is possible to merge two Xbox Live and or an offline and online accounts and transfer or credit points and achievements to the other.
 Unfortunately, we cannot merge two Xbox Live and or an offline and online accounts or profiles and transfer or credit points to one gamertag to the other.
 Thank you so much for your time and inquiry.
 If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number 1125944892 so we can expedite our service to you.
 Thank you for visiting Xbox.com. We hope that we were able to assist you, and that your experience with our customer service was positive - something we constantly strive to improve. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.
Best Regards, 
Microsoft XBOX Support Services

Ummm...excuse me? You can't do anything to help me? You can't even give me an alternative? I'm another $40 in the hole because your system has a stupid account-setup process? Great...

So I went ahead and purchased another subscription to Gold...I apologize if you guys get another friend request from me on Live, as I'll be deleting the current "Kimmington" account when I get my new subscription code. 

On a happier note - I played on Live last night, and it was great. I'm not nearly as bad as I thought (although I'm certainly no where near as good as I want to be), and I really enjoy the multiplayer aspect of BioShock 2. My copy of Modern Warfare 2 is stuck in Philly somewhere...I fear it may never get to me. In any event, I hope to play more tonight, and even have a guest join me! We'll see how this works out...

1 comment:

  1. Tech support was probably just amazed to get a request that wasn't related to the Red Ring of Death.